FAQ


FAQ for our LAVAtherapy collection

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Lava is easily the oldest and most frequently found stone in world; hence, it’s used by nearly an endless amount of cultures.Lava stone literally comes from the core of the earth- fiery brimstone that bubbles to the surface and cools.
Healing Properties

Lava stone doesn’t really have the “look” of something that is healing; but for centuries it has been used to do exactly that.

ENERGETIC QUALITIES

Emotional- Since lava is known for its grounding qualities, it’s wonderful for calming the emotions. In fact, the quality of fire springs from the ground, so in terms of healing gems, this lends itself to a calming- but intense- energy. Because it comes from raw energy, it’s considered to be a stone of rebirth and shedding unneeded layers of emotional attachment.
Spiritual- Lava stones are fantastic for stabilizing and grounding the root chakra. This is because of the strong connection to the earth and its creation within the center of Earth. In folk remedies, it was also given to soldiers to help them remain calm during battle.

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Q: How to Use Lava stone

Typically, lava stone (like most healing gemstones) is recommended to be worn in close contact with the skin, if not directly on the skin.

This is because the barrier for absorption is not blocked by anything.

It gives easy access for the energy to flow clearly, and usually malas and braceletsare used for this purpose.

However, lava stone can also be used in rooms in order to help with emotional clearing, or to keep things energetically balanced.


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FAQ FOR ALL OTHER ITEMS

Q: What materials are your gold chain and findings?

A: Due to the price of gold we use a high quality, non tarnish, hypo-allergic, non nickle "gold" base metal material for all jewelry. That will be with you for years to come as long as you do not get wet excessively or wear with heavy perfumes and lotions.

Q: Can I have an item altered or redesigned?

A: Many pieces can be custom altered at your request. Please use our contact form to inquire about an idea you have and we will get back to you within 24 hours!


Q: How should I care for my new jewelry?

A: Remember to handle your new adornment with care. Do not swim, shower or sleep with your jewelry and avoid contact with lotions and beauty products to ensure a long life of enjoyment!
Most of our creations can be gently cleaned by soaking in two cups warm water and a few drops of a mild natural dishwashing liquid. Gently scrub with a soft-bristle toothbrush. Rinse with warm water, and dry with a soft cloth.
If you would like to polish your jewelry quickly and easily we recommend the Sunshine Polishing Cloth: http://www.riogrande.com/Product/Sunshine-Cloth-Single-Pack/337039?pos=2


Q: What if I am allergic to certain metals and materials?

A: Allergy information is available, please use our contact form to contact us for details. If you are allergic to a certain metal or material we will try to meet your needs!

Q: What if my order is a gift?

A: Your jewelry comes packaged in our recycled kraft gift boxes with decorative cotton string or cotton satchels (depending on the item) so it's ready to gift! We never put price tags on the jewelry so feel free to have us ship directly to the person you are gifting!

Q: How do I purchase jewelry on your website?

A: Simple! Pick your jewelry, add it to your basket and checkout. We accept all major credit cards securely and easily through Paypal! You do not need to sign up for a Paypal account simply checkout as a guest and enter your payment information.

Q: I have a coupon, how do I use it?

A: Simply apply the coupon code in the box at the bottom of your basket that asks for it. Your are all set to save!


Q: Do you charge tax?

A: California residents are subject to a 8.75% sales tax.


Q: When will I receive my jewelry once my order is placed?

A: Jewelry is made upon order and takes up to one week to complete before shipping. Please allow an additional 2-5 days of shipping time (if you live in the United States).


Q: Do you ship internationally?

A: Yes, we love our international customers! All international orders are created and shipped within one week of your order and will take an additional 14-28 days for delivery. Also, please be sure to note your parcel MAY be subject to a customs, duty or VAT tax which is not included in our shipping fee and will be your responsibility.


Q: Will I need to sign for my jewelry when delivered?

A: Yes, on purchases over one hundred dollars to protect your investment.


Q: Where do you ship from?

A: We create and ship all jewelry from our studio in FULLERTON, CA

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